Refund and Returns Policy

SheEssentials is dedicated to providing a smooth shopping experience and full customer satisfaction. If you’re not completely satisfied with your purchase, you can request a return or warranty service according to the policy below.

Shipping Availability
Titan currently fulfills orders only within India. International shipping is not available at this time. All return, refund, and warranty policies apply exclusively to domestic orders.

Returns Policy
Return Eligibility (Domestic Orders Only)
You may request a return only if:

The product is unused, unaltered, and in its original condition

The product is returned in its original packaging

All tags on the bag remain attached and intact

The invoice or guarantee card is included in the return package

Important: If any tag is removed or missing, the return pickup will be refused. Returns are only valid within 7 days of delivery.

How to Initiate a Return
To request a return:

Contact SheEsentials support within 7 days of receiving your product

Wait for confirmation from SheEssentials before returning the product

Include original packaging, invoice/guarantee card, and intact tags with your return

Return requests submitted after 7 days from the delivery date will not be accepted.

Return Pickup and Charges (Domestic Orders)
SheEssentials courier partner will collect the product from your registered address within India

You will not charged any shipping fees for returning the product

Return & Refund Timeline (Maximum Promised Time)
Pickup Scheduling
Pickup will be arranged within 5–7 days after you raise the return request.

Transit to Warehouse
Returned products may take up to 30 days to reach the warehouse.

Quality Check and Refund Processing
Once the product is received and passes quality verification:

Quality checks will be completed within 3 working days

The refund will appear in your account within 7 days after the quality check

Help
If you have any questions or concerns, please reach out to us:

Email: care@SheEssentials.com